Recrutement de 01 Practice Management Partner

Description de l'offre d'emploi

Recrutement de 01 Practice Management Partner - Project Management
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 19-03-2024
orange
Cairo, Egypte

Practice Management Partner - Project Management

Ref :578199 | 20 déc. 2023

Date limite de candidature : 19 mars 2024

CityStars, Cairo, Égypte - Egypte

Votre rôle
Customer Business Management Europe (CBME) is the voice of the customer within Orange, enabling sustainable customer partnerships and business growth. Within this group is the Practice Management team which facilitates continuous improvement and performance visibility.

The Practice Management Partner - Project Management is a senior role with the following responsibilities.

Continuous improvement & digitalisation
Ensure we have PM CX survey feedback, and that is used to drive European CX improvement, working with relevant teams (eg GDO, Global PM Practice, etc)
Drive account based continuous improvement
Seek opportunities to digitalise, and enable the rollout/evangelisation of digital tools
Support the roll-out of corporate programs as appropriate
Learning organisation
Create and animate communities to share best practice & resolve issues, acting as a servant leader
Orchestrate teams to find the information they need when they need it, including the provision of best practice documentation and lessons learned
Performance visibility
Deliver clear and relevant reporting, supporting the implementation of targets as required
Monitor & benchmarking KPIs to drive improvement
Agility and seamless end-to-end processes
Enable Agile teams and an agile mindset
Work within Europe, with other entities and with GPOs to deliver end-to-end customer processes
Voice of the European customer
Represent European needs to GPOs, Global Practices, corporate programs and other.
Provide expert mission support. These may include:
Account audits & assessments, design and implementation of ad-hoc solutions
Specific contract events (crisis, renewals, …)
Special projects or engagement such as piloting of new methodologies and projects
Pre-sales support.
Coaching both of CMBE and non-CBME staff with the intention of strengthening OB contract execution capabilities
Develop best-practice approaches for pre-sales, including contributing to customer facing materials

Votre profil
Extensive Project Management experience in senior customer facing roles, for large contracts in complex environments which enable:
A deep understanding of Project Management practices
An understanding of the full customer journey.
Ability to as a problem-solve and change maker across teams and geographies to transform the way we work.
Customer focused with strong interpersonal & negotiation skills.
Active listener to understand the evolution needs of the customers and account teams in terms of contract execution
Strong ability to innovate to and find improved or optimized ways of working
Leadership and management skills
Ability to translate complexity problems into pragmatic steps in order to deliver value
Excellent Prioritization, co-ordination and communication skills
Good understanding of key methodologies or frameworks, such as Agile, Six Sigma, PMP/Prince 2, ITIL, DevOps, Quality Management
Deep knowledge of OBS products, organization, processes & tools as required
Strong understanding of the telecoms and IT industries
Strong financial background, ability to manage and optimize costs
Excellent knowledge of written and spoken English language
Sound knowledge of the MS Office suite
Data management skills
Experience working with customers and teams across different geographies

Le plus de l'offre

Contrat
CDI