Senior Manager Human Resources Operations

Description de l'offre d'emploi

Senior Manager Human Resources Operations
Date limite de dépot : 18-10-2019
Référence : eegh1I
Type de poste : CDI
Expérience : Minimum of 4 year in Human Ressources, Labor Law, Psychlogy, Sociology or equivalent
Niveau d'étude : HR Manager track record of 7 years or more; with at least 5 years in managing team in a relevant sector/ industry
Descriptif du poste
MISSION

Responsible to create value for the business through efficient, effective and customer oriented HR services to the business through implementation of a unique employer value proposition, Administrative and Employee care services.

OPERATIONAL DELIVERY

Support HR strategy definition and implementation:

Participate in the definition of the HR strategy in alignment with Business orientations and objectives;
Translate HR strategy into tactical implementation plans and drive effective execution;
Define operational policy, process, procedures and ensure their compliance with local legal requirements;
Drive Employee Services activities:

Ensure administrative excellence through deployed systems
Oversee the implementation of a competent HR services channel
Define, track and analyze HR operations metrics and establish goals and KPIs to monitor and improve HR services performance;
Drive Employee Relations activities:

Ensure implementation of ER policy and employee engagement strategy and process based on local labour laws
Highlight any potential ER issues and seek proactive resolution of these
Manage relationship with trade unions
Health and Safety:

Ensure respect for the implementation of social rules in workplace health matters
Ensure the proper execution of all actions of health and wellness at work
HR Business Partnering Network:

Facilitate proactive HR partnering with the businesses
Oversee HR strategies implementation into the business to respond to changing needs
Interpret HR policies for the business and ensure shared understanding across HR and the business
Managerial / Supervisory Responsibilities:

Coach and mentor direct reports to ensure staff motivation is high
Ensure skill transfer for staff development, motivation and business continuity
Ensure the team is led, motivated and rewarded to achieve high performance areas
Profil recherchée
EDUCATION / BUSINESS DEGREE

Minimum of 4 year in Human Ressources, Labor Law, Psychlogy, Sociology or equivalent
Fluent in both English and French
WORK EXPERIENCE

HR Manager track record of 7 years or more; with at least 5 years in managing team in a relevant sector/ industry
Worked across diverse cultures and geographies advantageous
KNOWLEDGE

Telecommunication industry
Very detailed knowledge of MTN HR policies and procedures (advanced)
Knowledge of the Company's practices, functioning and organization
SKILLS

Ability to think innovatively and develop strong implementation plans for strategies to overcome complex business and industry challenges
Strong project management and organization skills and the ability to operate and manage stakeholders at all levels effectively within a complex matrix environment
Strong communication skills: Proven ability to communicate clearly and appropriately based on audience with excellent facilitation skills at all levels
BEHAVIORAL QUALITIES

Diplomacy
Strong service ethic,
Fair and reliable