Recrutement de 01 Performance Analyst
CDI - Performance Analyst
Performance Analyst
Ref :EBSF4737704 | 15 juil. 2024
Date limite de candidature : 13 oct. 2024
The team, position & mission
At Orange Business, we're searching for a passionate and dynamic Performance Analyst to strengthen our Customer Experience team. Your mission will be on monitoring and analysing Client Services activities, and making strategic recommendations to enhance Client Services operational efficiency and design specific action plans.
Your key areas of responsibility as Performance Analyst
Monitor Client Services Activities
Deliver insightful monthly Activity Reports and share them with a broad internal audience of key stakeholders.
Provide targeted analysis for the Presidency, EXCO, and cross-departmental initiatives.
Act as the go-to expert for Client Services Activity Data for all international departments, regions, and markets.
Analyse Results and Propose Recommendations
Identify key performance indicators and create impactful reports to present actionable insights, tailored to various audiences.
Uncover strategic and technical improvement levers to elevate Client Services performance.
Operate and Enhance Reporting tools
Develop strategic dashboards and build reports in collaboration with the Client Data & Knowledge and Client Relations teams.
Address technical bugs and oversee the testing phases of new dashboards and functionalities.
Ensure data accuracy within the tools and manage access permissions.
Continuous Improvements and Global Enhancements
Lead the charge on Client Services Explore in Looker, identifying and gathering enhancement needs
Train stakeholders across Central, Regional, and Market levels.
Support markets in the analysis and adoption of tools, aiding in data extraction and interpretation of KPIs.
Contribute to Strategic Planning and P&L
Support the creation and update of the Client Services P&L and Operational Efficiency dashboards by providing insights on the drivers behind the figures
Make recommendations to improve Client Services Operational Efficiency while optimizing resources.
As an ideal candidate you have:
3 to 5 years of relevant professional experience in Business Reporting
Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
Experience in Finance, Audit, or Management Control in a global context is a plus
Proven ability to manage multiple stakeholders and transversal projects
Exceptional organizational and project management skills
Fluency in English is mandatory, French is a plus
Personal skills :
Highly rigorous and organized with a keen attention to detail
Strong client orientation with an innate sense of luxury and service excellence
Business and results-oriented with a data-driven decision-making mindset
Exceptional oral and written communication skills, with excellent listening abilities
Comfortable working autonomously while being a collaborative team player
Ability to juggle multiple projects simultaneously and efficiently
What we offer you:
Hybrid ways of working with access to our modern & collaborative offices in Geneva
We may work with tomorrow’s technology, but at our core we are a people-oriented organization and we are proud to have our Great Place to Work certification
An open and inclusive culture, that enables us to reach our full potential
A community of experts - as Digital Natives, we put innovation at the heart of our expertise
Read more about the benefits we offer here
Why Join Us?
At Orange Business, you'll be part of a forward-thinking team where your contributions make a significant impact. We offer a supportive environment that fosters professional growth and innovation. Join us and play a vital role in our journey towards data excellence!
Ready to Elevate Your Career?
If you're excited about driving data strategy and governance at Orange Business, we want to hear from you. Apply now and embark on a rewarding journey with us!
Apply Today and Be Part of Something Big!
About Orange Business:
Orange Business is a leading network and digital integrator company with offices in 65 countries worldwide, and part of the Orange Group.
Digital Services, a business line of Orange Business is a newly created division within Orange Business. In Europe the business line consists of approximately 1500 people distributed across 9 countries. We are digital natives, with innovation at the core of our business, which makes us a reliable partner close to our customers. Our joint mission is to help innovate, drive and lead them in their digital transformation challenges and business strategies in key digital domains, including Cloud, Customer Experience, Digital Workspace and Data & AI. As an agile and fast-moving digital business partner, the business line offers trusted end-to-end solutions and products that help businesses in a wide range of industries in the private and public sector transform their operations, enhance customer experience, and drive growth.
With our digital expertise, we are a strategic partner of Orange Business objectives to be a leading network and digital integrator with our team as a key growth engine.
The process:
We screen applications on an ongoing basis, with the aim of conducting conversations and interviews as we receive them.
Interested but feel that you don´t match the criteria 100%? We encourage you to apply anyway! We believe in the potential of diverse skill sets, perspectives and individuality. We want to encourage everyone to be their authentic selves and your unique capabilities may align perfectly with our team's needs! Your perfect match might be the next job we are announcing, so why not have a head start and apply now!
Are you interested to read more about Orange Business? Visit our Website or follow our LinkedIn account.
Contrat
CDI
Eligible au télétravail
Suisse